Frequently Asked Questions
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
For free shipping options we will ship all items Usps first class which takes about 4-7 business days.
We also have a faster Shipping option ( Fees apply )
Please click on my account page and click sign up for a free account.
In the my account section you can add or update your shipping address.
You can either log into your account and track your status, if you have placed the order without signing up for an account, you will be receiving an email with tracking details to track your order.
We do not keep credit card info on file.
In New York we have a duty to charge 8.875% sales tax , anywhere outside NY there will no sales tax charge applied
We ship all over the USA.
Depending on the time of the order we ship all our order the same day and mostly same package.
We have a same day ship policy.
If you need to swap an item
Returns and Exchanges
We accept returns up to 30 days from the date of the shipment.
Please contact us for a full refund with having to return the item.
After providing proof of wrong item received.
Please contact is and we will satisfy you to the fullest extent.
Please mail all returns with RMA # to:
372 ten eyck street, Brooklyn NY 11206
Please contact us using the contact us page or by any means of communication from the contact us page.
Please call us at 347-786-3867
Immediately after you enter the wrong address.
As long as the order has not Shipped, you can cancel the order.
If order has shipped, don’t worry you can return up to 30 days.
Yes we allow customers to pre order items after we are sold out.
NB MAX Pro Thermal Paste
NB MAX PRO Inquiries
Nab Cooling has been around since 2015.
We have been selling major brand Like Arctic silver, Gelid selutions. Until we have decided to make out own paste that combines the power of all top brands.
Because we are reasonably priced and we need your help to help us grow.
Please contact me directly via phone or text at – 347-786-3867 or 845-535-1405